Privacy Policy Overview
Your personal information is protected with secure practices
Information We Collect from You
We collect only the data needed to provide you with accurate guides and efficient support, such as contact details, preferences, and communication records.
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→Basic identification details
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→Contact and communication data
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→Travel interests or preferences
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→Device and usage information
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→Feedback or survey responses
Your data is handled with care and only used to deliver, improve, or personalize our guide services for your travel.
How We Use Your Information
Information is utilized for communicating with you and enhancing your experience, such as updating guides or responding to requests.
We may analyze aggregated data for service improvements, but do not sell your personal data to third parties at any point.
Your Rights and Choices
You have rights to access, change or request deletion of your personal data. Please contact us for any such requests regarding your information.
Right of Access
Obtain a copy of your data on request.
Right of Rectification
Correct any inaccurate personal information we hold.
Right to Erasure
Request erasure of your personal data at any time.
Right to Portability
Receive your personal data in a portable format.
Sharing of Your Information
Data is only shared with partners who support or deliver our guides, under strict confidentiality agreements.
We do not trade, sell, or lease any personal information for marketing outside our service scope or without your consent.
How We Protect Your Data
We implement strong security measures, including encryption and access controls, to keep your information safe.
If a data incident affects your privacy, you will be informed as required by Malaysian law and best practice.
How to Contact Us Directly
Address: Infinity8 MyTOWN, L3-023, Level 3, MyTOWN Shopping Centre, Jalan Cochrane, Kuala Lumpur 55100 Malaysia
Phone: +6019-977 4359
Email: content@alphaarcl.com